Essential Information

Here you will find all the essential information you will need to make the most of your time at LILA*.

24 hour emergency contact numbers:

Adults and young adults main contact number: 07721 050262

Where to find us

You can find us next to the Hard Days Night Hotel on the corner of North John Street and Harrington Street.

Look for the building with the green front which says “New Barratt House”. You’ll be greeted by the concierge in the foyer and you need to go up the stairs (or take the lift) to the first-floor reception.

You can expect it to take around 5 minutes to walk from Central Station, Moorfields Station, Paradise Street or Queens Square. To walk from Liverpool Lime Street station will take around 10 minutes.

Check out our location map here.

How to get to your accommodation

If you have not booked a transfer with us and would like advice on getting to your accommodation, please email

You can check the location of your accommodation on the accommodation profile provided.

What to expect on your first day

Got those first-day nerves? LILA* we will be with you every step of the way.

Your welcome pack has all the information about what to expect on your first day. Please remember to bring valid identification with you on your first day to begin your course. We will accept passports or government-issued identity cards and a valid visa when applicable.

Arriving at LILA*

Your first day begins at 8:15am in reception where you will be met by our receptionist who will ask for your name and valid identification. They will take a copy of your ID, give you your welcome pack and show you to the common room where you can wait for the induction.


Your induction will begin once all the new students have arrived. The induction will last about 45 minutes and you can expect to be greeted by the director of studies and the rest of the LILA* team who will ensure you are fully briefed about your time at LILA*.


Your timetable and course book will be ready for collection from reception when you arrive. When you get your timetable, please check that all the information is correct.

Course books

We suggest that you don’t write in your course book on your first day in class, as you may feel the class level is not suitable for you and want to transfer. If you have written in your book or damaged it during the first week then you must buy a new one.

Changing your class level

If you would like to change your class level, please speak with your teachers to come to a decision together. As your English will improve gradually throughout your studies, the option to change your class level will be available at any point during your studies.

It’s important that you communicate with your teachers to make sure that you are getting the most out of your classes.

Student Health

If you are feeling unwell you can visit an NHS Walk-In Centre. This service is free and you do not need an appointment (although regular medical services may carry a fee). The nearest to LILA* Liverpool is:

NHS Walk-In Centre
6 David Lewis Street
L1 4AP
Tel: +44 (0) 151 247 6500

Open: Monday to Friday – 7am-10pm
Saturdays, Sundays and Bank Holidays – 9am-10pm

If you are going to be in Liverpool for a long period of time, you may want to register with a local doctor or GP.

Here’s how to register:

  • Visit the doctors’ (GP) surgery or clinic during consulting hours
  • Take a letter from LILA* as proof that you are a student, along with your passport and any loose immigration documents
  • Ask to be added to the list of National Health Service (NHS) patients – this means you will not have to pay a fee to visit the doctor but you may need to pay for prescriptions (medicine)
  • Most doctors’ surgeries have female as well as male doctors. If you only want to be seen by a woman doctor, you may need to say so whenever you make an appointment.

For medical emergencies requiring an ambulance dial 999 and ask for “ambulance”. Otherwise, you can visit the accident and emergency department (A&E) at the following hospitals:

The Royal Liverpool University Hospital
Prescot Street
L7 8XP

Broadgreen Hospital
Thomas Drive
L14 3LB

Liverpool Women’s NHS Foundation Trust Hospital (females only)
Crown Street
L8 7SS

Royal Liverpool University Dental Hospital
Pembroke Place
L3 5PS

Post Office

If you need to buy postcards or send souvenirs home then make your way to the Post Office. As LILA* is in such a central location, the Post Office is a 1-minute walk away here:

Liverpool One Post Office
WH Smith
1st floor, 1-3 South John Street
L1 8BN

Open: Monday to Friday – 9am-5.30pm
Saturday – 11am-3pm
Sunday – Closed

Merseyside Police

If you need to visit the police or to register your arrival in the UK, the headquarters can be found here:

Merseyside Police
Canning Place
L1 8JX

More information about our social programme.

More information about events and activities, you can do while living in Liverpool.