Accommodation Coordinator for Homestay and Residence
Amendments may be made to your job description from time to time in relation to our changing needs and your own ability.
Main working hours will be 20 per week with times to be agreed, however the role will require a degree of flexibility and overtime is required in peak periods.
- To propose and implement an annual strategy to increase quality and capacity in both student residence and homestay. This includes managing a marketing budget, communication campaigns, internal and external networking events and host incentives
- To manage the student placement journey from allocation to departure, including initial placement, all relevant communication with students/agents/accommodation providers
- To ensure a positive student experience as far as possible by monitoring feedback and ensuring accommodation providers meet the LILA* quality standard
- To handle complaints, issues and welfare needs of students in LILA* accommodation
- To manage the accommodation database, reports and payment runs ensuring all data is up to date and in line with accreditation guidelines
- To reporting on KPIs/trends/relevant data in relation to department as requested by Directors
- To arrange host family visit schedule as appropriate
- To train, support and monitor department assistant(s) in their duties
- To ensure standards are maintained in line with LILA* policies and industry best practice (and according to British Council)
- To be available to the senior management team via whatsapp/phone during peak periods for ad hoc emergency information/advice within reason outside of working hours
- Other general office or administrative duties on an ad hoc basis
- To allocate students to residence accommodation
- To liaise with residence accommodation providers to confirm student booking status and arrival details
- To ensure residence allocations are made in line with the provider’s availability and the student’s booking
- To recruit and maintain relationships with accommodation providers
- To act as the Designated Officer in relation to welfare and junior safeguarding
- To attend training related to safeguarding as deemed appropriate
- To implement policies and procedures to ensure safeguarding duties are met
- To be accessible to juniors and young adults and staff involved in junior programmes, including host families for advice and guidance.
- To act as a listening adult for adult students and direct to appropriate staff member for assistance with any problems they may have
- To promote the British values of respect, tolerance, individual liberty and rule of law
- To be trained in health and safety awareness such as first aid/fire marshal etc
- To be trained to Safeguarding Level 1 (Basic Awareness)
- To attend in-company safeguarding training & participate in steps raising staff awareness of the company’s legal duty of care to under 18 students and vulnerable adults
- To demonstrate an ethos of excellent customer service and professionalism
Essential skills & experience
- Rigorously organised approach and excellent administrative skills
- Sound working knowledge of Excel/Word/PPT and Publisher
- Excellent interpersonal and written/verbal communication skills
- Access to car for accommodation visits
- Previous experience in similar post
Please send your CV and cover letter to Victoria@lilalovetolearn.com if you would like to apply.
DBS and references will be checked.
Salary upon enquiry.
Deadline: 22nd April 2022 with immediate start.