Frequently asked questions

We established LILA* in 2004 having identified a demand for top quality language training in Merseyside. Proud of our achievements and the relationships that we have established so far at LILA*, we believe that we can provide LILA* students with a complete experience here in the heart of the iconic city of Liverpool. We are proud to announce that LILA* is now a Cambridge ESOL Examination Centre and UKBA Highly Trusted Sponsor. Read testimonials from LILA* students or check out our video gallery to find out why LILA* is the right choice for you.

Your first day begins at 8:40am in reception where you will be met by Stacey and Sophie. They will ask for your name and for your identification, of which they will take a copy. You will then be given your Starter Pack and be asked to take a seat to wait for induction.While you wait for induction you can begin to fill in the forms you are given; these ask for various bits of contact information as well as your medical details.

Your induction will begin once all the new students have arrived and you will meet Leanne and Victoria, the Directors of the school. You can expect the induction to last about 30 - 40 minutes and the Directors will welcome you to LILA* and let you know the school rules. Remember! You must bring your identification with you on your first day to be able to begin your course. We will accept passports or government issued identity cards. We will also need to see a valid visa when applicable.

Please visit our Tour & Facilities page for more information.

Nationality Mix - Multinational, fluctuates with seasons. Student ages vary with each type of course. Over the year we have an equal number of male and female students. Learn more about LILA* Students.

If you have any problems or concerns in general while you are staying in England then you can speak to your Personal Tutor. Your Personal Tutor is always there to help you; from finding the right bus to helping you with your CV.

You will be told who your personal tutor is on your first day at your welcome talk. We understand that coming to study English in the UK is about more than just the language tuition. Sometimes our students find they have difficulty adjusting to the British culture and sometimes, they just feel a little homesick. Because of this, we make sure that you receive out-of-class care by providing a social welfare officer. Hannah, who is there to help with all those little issues of a more personal nature.

Do you want to stay in your accommodation a little longer? Maybe something is not quite right? Ruth in our Administration Office is there you help you with your accommodation. Learn more about our accommodation options.

Liverpool is a great city to get around by public transport and it really couldn't be easier to get to the school. You can find us next to the Hard Days Night Hotel on North John Street and Matthew Street. We’re also across the road from the Liverpool ONE shopping centre and Boodles, the jewellery shop is on the same crossroads.

Look for the building with the green front which says “New Barratt House”. You’ll be greeted by the concierge in the foyer and you need to go up the stairs (or take the lift!) to the first floor. You can expect it to take around 5 minutes to walk from Central Station, Moorfields Station, Paradise Street and Queens Square. To walk from Liverpool Lime Street station will take around 10 minutes. For a map please visit our Location page.